During the Parliamentary Elections HAKOM requested Operators to Block all Senders of Unsolicited Text Messages
During these elections less customer complaints were received regarding the unsolicited text messages aimed at the promotion of election campaign compared to the situation during the elections in the past. It is obvious that society has reached its maturity, partially through HAKOM’s activities with the aim to prevent sending all types of unwanted messages to the end-users, that is ,by blocking all the senders of such text messages regardless of the fact whether it was a political or any other campaign.
Due to the fact that even before the campaign HAKOM had expected an increased number of the unsolicited messages related to the advertising content, the citizens were requested to report any received message with the content aimed at promotion or sales with no prior citizen’s consent, at the e-mail address neželjeni. sms@hakom.hr, with the data about the received text message in order to prevent any further violation of the law Thanks to the cooperation with the citizens, the State Electoral Commission and other institutions, the amount of such messages has been reduced compared to the previous period. In the coming period, HAKOM will undertake all the activities in order to identify the sender of text message but according to the experience from the previous years it is expected that the messages of this and similar content are always coming from unregistered "pre-paid" numbers which have already been switched off or will be switched off by the operator due to misuse.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.