HAKOM's Experts Attended the Workshop on Consumers’ Rights in Kraljevica
PRESS RELEASE
During an interesting and interactive workshop discussion the participants were informed about the rights and obligations of users and operators of electronic communications services regarding the conclusion and termination of subscription contracts as well as the possibilities to control consumption and protection of the unwanted billings
During an interesting and interactive workshop discussion the participants were informed about the rights and obligations of users and operators of electronic communications services regarding the conclusion and termination of subscription contracts as well as the possibilities to control consumption and protection of the unwanted billings
KRALJEVICA, May 12, 2015 – Within the framework of the project implementation regarding consumers’ advice and the Consumer Advice Centre an Association for Consumers Protection, a workshop was held in Kraljevica. The workshop brought together many lecturers among whom were also the representatives of HAKOM, Marina Ljubić Karanović, Lawyer, Senior Legal Affairs Expert, and Andro Marčev, Senior Consumer Protection Expert.
During an interested and interactive discussion, HAKOM’s experts, who have been successfully working on the protection of consumers’ interests got to know the participants with the rights and obligations of users and operators of the electronic communications services, referring to the conclusion and termination of subscription contracts and the possibility of controlling consumption and protection of the unwanted billings. Furthermore, new consumers’ rights prescribed by HAKOM, which entered into force on 1 May were discussed too.
The workshop participants were particularly interested in practical experience from the field and settlements of certain disputes between consumers and operators.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
During an interested and interactive discussion, HAKOM’s experts, who have been successfully working on the protection of consumers’ interests got to know the participants with the rights and obligations of users and operators of the electronic communications services, referring to the conclusion and termination of subscription contracts and the possibility of controlling consumption and protection of the unwanted billings. Furthermore, new consumers’ rights prescribed by HAKOM, which entered into force on 1 May were discussed too.
The workshop participants were particularly interested in practical experience from the field and settlements of certain disputes between consumers and operators.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.