Termination of provision of services by the operator K3
NEWS
Since end users of operator K3 can no longer receive their service as a result of the ban on the use of radio frequencies, and since the operator is responsible for failing to provide the service, all users of operator K3, regardless of whether they have a contractual obligation or not, will be allowed to terminate their contracts with the operator K3 without paying the penalty fee and select another operator.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
Since end users of operator K3 can no longer receive their service as a result of the ban on the use of radio frequencies, and since the operator is responsible for failing to provide the service, all users of operator K3, regardless of whether they have a contractual obligation or not, will be allowed to terminate their contracts with the operator K3 without paying the penalty fee and select another operator.
ZAGREB, 14 March 2016 – The operator K3 Keter Telekom d.o.o.’s licence for use of the RF spectrum was revoked due to the operator’s repeated failure to pay the fee for its use. Furthermore, an inspector adopted a decision prohibiting the provision of services on the allocated radio frequencies. Since K3 has been providing electronic communications services to its users by means of radio frequencies, those services can no longer be provided as a result of the revocation.
Since end users of operator K3 can no longer receive their service as a result of the ban on the use of radio frequencies, and since the operator is responsible for failing to provide the service, all users of operator K3, regardless of whether they have a contractual obligation or not, will be allowed to terminate their contracts with the operator K3 without paying the penalty fee and select another operator. If they wish to keep their phone number when switching the service provider, they must request their number to be ported to the network of the operator of their choice.
All users of operator K3 who encounter problems with terminating their contract or with number porting to another operator’s network may contact HAKOM at the direct phone number (01) 7007060 or by sending an e-mail to the following e-mail address: zastita-korisnika@hakom.hrSince end users of operator K3 can no longer receive their service as a result of the ban on the use of radio frequencies, and since the operator is responsible for failing to provide the service, all users of operator K3, regardless of whether they have a contractual obligation or not, will be allowed to terminate their contracts with the operator K3 without paying the penalty fee and select another operator. If they wish to keep their phone number when switching the service provider, they must request their number to be ported to the network of the operator of their choice.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.