HAKOM's Annual Meeting with Consumer Protection Associations
ZAGREB, 27 September 2024 - On Thursday, the Croatian Regulatory Authority for Network Industries (HAKOM) hosted its traditional annual meeting with consumer protection associations. The aim of the meeting was to strengthen collaboration with association representatives, facilitate the exchange of information and proposals, and provide consumers with details of their rights, as regulated by HAKOM. This year’s meeting focused on the Ordinance on the manner and conditions performing the activities on the use of electronic communications networks , regulatory inspections, new developments in consumer protection in electronic communications, online child protection, information for persons with disabilities, passenger rights in railway transport, and the protection of postal service users.
The following associations participated in the meeting: HUZUP, the Consumer Society of Zagreb, Međimurje Consumer, the Consumer Society of Međimurje, Varaždin Consumer, the Consumer Protection Association of the City of Samobor, Potrošačica - the Society for the Protection of Female Consumers and Consumers of Croatia, the Consumer Protection Association of Bjelovar-Bilogora County, the Consumer Centre Association of Rijeka, the Consumer Protection Centre of Vukovar-Srijem County “Voice of the Consumer”, Dalmatian Consumer, Split Consumer, and the Association for Consumer Education, Protection, and Information of Slavonski Brod.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.