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E-Agency

e-Registry “DO NOT CALL”

If you do not want to be contacted by traders to sell you any service or product via phone, consider registering your phone number in the  “DON'T CALL” Registry. Numbers registered in the Registry cannot be called by traders or receive promotional or sales messages.

The "DO NOT CALL" Registry is a free public registry of consumers' phone numbers who do not wish to be contacted by traders via phone or SMS/MMS messages for promotional and sales purposes, as prescribed by the Consumer Protection Act.
 
Numbers are registered (or removed) by individual operators at the request of the consumer (contract holder with the operator) within 7 days of receiving the request. HAKOM does not register or remove numbers but is responsible for the operators' actions in cases of disputed requests for registration or withdrawal.

The "DO NOT CALL" Registry is public and shows only three pieces of information: whether a particular number is registered in the registry, whether all previously given consents for that number have been withdrawn, and the timestamp when the number was registered in the register. Other information related to a number registered in the "DO NOT CALL" Registry is not available!
 
REQUESTS ARE SUBMITTED EXCLUSIVELY WITH THE SELECTED OPERATOR.

"The form can be found on the official website of Narodne novine as part of the Ordinance on the 'Do Not Call' Registry, or you can obtain it from your operator," or you can download it from the following link.

For violations of the Consumer Protection Act, i.e., contacting numbers listed in the Register for promotional and sales purposes by traders, the competent authority is the State Inspectorate.

More information about the "DO NOT CALL" Registry is available at the following links: