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HAKOM sukladno članku 27. Zakona o regulaciji tržišta željezničkih usluga i zaštiti prava putnika u željezničkom prijevozu (NN br. 104/17) provodi redovito savjetovanje s predstavnicima korisnika usluga željezničkog prijevoza putnika.

Stoga Vas molimo da ispunite anonimni anketni upitnik na poveznici:
Savjetovanje s predstavnicima korisnika usluga željezničkog prijevoza putnika

Anketni upitnik će biti otvoren za ispunjavanje do kraja studenoga 2024. godine.

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IZBORNIK
E-Agency

e-Complaints

Electronic communications

HAKOM is competent to resolve disputes between the user and the operator only after the user has exhausted the possibility of resolving the complaint with the operator. The instructions on how to complain can be found at the following link.

Submit a request for dispute  resolution electronically. Instructions for use.

Postal services

Instructions on how to complain regarding the provision of postal services can be found in our section Protecting users of postal services

Passenger rights in rail transport

Instructions on how to complain about the rights of passengers in rail transport can be found in our section Protection of passenger rights in railway transport.