First independent measurement of the quality of mobile communications networks in the Republic of Croatia

The measurement for HAKOM was carried out by a specialised German company during January and February, testing the performance of voice and data services in Croatian cities and on roads. The results showed that mobile communications networks in the Republic of Croatia are of high quality and keep pace with technological development.
 
Zagreb, 19 April 2023 The Croatian Regulatory Authority for Network Industries (HAKOM) has measured the quality of services in mobile public electronic communications networks in the Republic of Croatia for 2023. This is the first such independent measurement, carried out by the German company NET CHECK GmbH earlier this year. The measuring campaign included 29 cities and 3900 kilometres of roads and highways in the territory of the Republic of Croatia, i.e. an area where over 50 % of the total population or approximately two million inhabitants live. The measurement report on the quality of services in mobile public electronic communications networks is available at the link, and HAKOM will carry out such measurements in the future and publish them publicly.

The aim of the measurement was presentation of the actual experience of the service user

Measurements were made using measuring equipment installed on the roofs of the vehicle, and performance of voice and data services were tested. Around 2,500 voice samples were collected per operator and over 24,000 data service samples.
The analysis of the collected data was done according to the methodology prescribed by BEREC (Body of European Regulators for Electronic Communications) and ITU (International Telecommunication Union), and the aim of the measurement was to present real experience as perceived by service users.

Croatian networks continue to be of high quality

The measurement showed that the performance of Croatian mobile networks remained very high and that operators continued to invest in the development and increase of transmission capacity and quality while investing in new technologies. This measurement and all future measurements will help operators improve their services, especially in areas where the result turned out to be weaker than they expected or wanted.

Users can measure quality themselves

HAKOM has so far provided independent mobile service quality measurements exclusively through collected data from the mobile application HAKOMetar Plus for speed measurement in the mobile network and other parameters of mobile service quality. HAKOMetar Plus metrics are created anonymised by the users themselves each time they decide to measure quality, and these data are presented individually and collectively within the application, including georeferenced on the map of Croatia, while the traffic generated by HAKOMetar during the measurement is not counted against the tariff limit of the user for the first ten measurements in the current month (other similar applications consume the available amount of data within the tariff).