Semi-Annual Report on Customer Disputes in Electronic Communications Published
Zagreb, July 26, 2024 - The Croatian Regulatory Authority for Network Industries (HAKOM) has published the Report on Customer Disputes with Electronic Communications Operators for the first six months of 2024. This report, which includes an analysis of resolved disputes, is primarily aims for operators to enhance their practices in resolving complaints and grievances in the first and second instances.
Initiating a dispute under the Electronic Communications Act represents the third instance of resolving a customer's complaint, after users have exhausted the possibilities of complaints and grievances with their operators. HAKOM regularly analyses resolved requests and publishes the results twice a year, aiming to encourage operators to resolve customer complaints/grievances as efficiently as possible.
The report is available at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.