Universal Service
Universal services in electronic communications represent a set of services of a specific quality that are available at an affordable price to all users throughout the Republic of Croatia. These services include the following:
In the Republic of Croatia, the following operators have been designated as providers of universal services: Hrvatski Telekom d.d. (across the entire territory of Croatia),A1 Hrvatska d.o.o. in 19 geographical units/municipalities (Črnomerec, Donja Dubrava, Donji Grad, Gornja Dubrava, Novi Zagreb-East, Novi Zagreb-West, Peščenica-Žitnjak, Podsljeme, Podsused-Vrapče, Sesvete, Stenjevec, Trešnjevka-South, Trešnjevka-North, Trnje, Brela, Split, Tučepi, Brckovljani, and Dugo Selo), Telemach Hrvatska d.o.o. in 5 geographical units/municipalities (Novi Zagreb-East, Novi Zagreb-West, Stenjevec, Trešnjevka-South, and Trnje).
Additionally, all three operators have been designated as universal service providers for price accessibility across the entire state territory of Croatia from 1st December 2024.
For more information about universal service, please visit the provided link.
a) Access to an available service of appropriate broadband internet access (currently 7 Mbps downstream and 1 Mbps upstream, and from 1st January 2025, 14 Mbps downstream and 1 Mbps upstream), and voice communication services at an affordable price at a fixed location.
b) Access to public telephone booths located in or near places of public interest.
c) The provision of affordable tariff options or packages tailored to socially vulnerable groups of consumers across the entire state area of the Republic of Croatia. In cases where the universal service operator is unable to provide the service via a fixed network, it can be provided through other technologies (e.g., substitute service via a mobile network, Wi-Fi).
The right to access the USO package for socially vulnerable groups can be granted to six categories of users, as follows: users of guaranteed minimum income, users entitled to an inclusive supplement at the first, second, or third level of support, users entitled to an inclusive supplement at the first, second, or third level of support who do not have access to accommodation services or organised housing, users of the national allowance for the elderly, users receiving monetary compensation for unemployed Croatian war veterans and their family members, users receiving monetary compensation for civilian victims of the Homeland War, and users entitled to compensation for vulnerable energy consumers (this right can also be accessed by household members of the aforementioned categories). Applications for social packages must be submitted in writing (including electronically), and applicants must provide appropriate proof of entitlement to the relevant social assistance (decision or certificate from the relevant institution).b) Access to public telephone booths located in or near places of public interest.
c) The provision of affordable tariff options or packages tailored to socially vulnerable groups of consumers across the entire state area of the Republic of Croatia. In cases where the universal service operator is unable to provide the service via a fixed network, it can be provided through other technologies (e.g., substitute service via a mobile network, Wi-Fi).
In the Republic of Croatia, the following operators have been designated as providers of universal services: Hrvatski Telekom d.d. (across the entire territory of Croatia),A1 Hrvatska d.o.o. in 19 geographical units/municipalities (Črnomerec, Donja Dubrava, Donji Grad, Gornja Dubrava, Novi Zagreb-East, Novi Zagreb-West, Peščenica-Žitnjak, Podsljeme, Podsused-Vrapče, Sesvete, Stenjevec, Trešnjevka-South, Trešnjevka-North, Trnje, Brela, Split, Tučepi, Brckovljani, and Dugo Selo), Telemach Hrvatska d.o.o. in 5 geographical units/municipalities (Novi Zagreb-East, Novi Zagreb-West, Stenjevec, Trešnjevka-South, and Trnje).
Additionally, all three operators have been designated as universal service providers for price accessibility across the entire state territory of Croatia from 1st December 2024.
For more information about universal service, please visit the provided link.