HAKOM held consultations on satisfaction with the use of rail transport services
The processed data has been published on HAKOM's website.
ZAGREB, 12 March 2021 - Compliant to Article 27 of Act on the Regulation of Rail Services Market and the Protection of the Passenger Rights in Rail Transport (OG 104/17), the Croatian Regulatory Authority for Network Industries (HAKOM) conducted regular consultations to examine the satisfaction of users with the rail service.
The consultation was carried out by interviewing railway users through predefined online questionnaires, which were published and available to rail users during November and December 2020. The number of 1635 passengers and 26 railway freight users participated in the survey. Service users evaluated the quality of accessibility, the transportation quality service and the compliance of transport operators and infrastructure managers.
Following the liberalisation of the rail freight market in the Republic of Croatia, 10 active undertakings and only one railway passenger undertaking operated during 2020.
The conclusions of the consultations define guidelines on the biggest deficiencies of the rail passenger and freight transport service, but also on the advantages that rail transport has. All the above- mentioned can serve as guidelines for undertakings to improve their services.
Detailed analyses of conducted research can be seen on the links below.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.