HAKOM informs the End-Users: As of March 16, 2020. Submission of Documentation and Complaints only in Writing and through HAKOM's Web Site

Referring to the above mentioned, the documentation can also be submitted via electronic mail, using the e-complaint system and other application solutions, and the phone communication is possible as well.

ZAGREB, March 13, 2020 - Due to extraordinary circumstances, caused by the spread of the COVID-19 virus, the Croatian Regulatory Authority for Network Industries (HAKOM) informs users that as of Monday, March 16, 2020, it will continue to protect and suppress the spread of the virus, complaints, requests and other documentation cannot be submitted independently to HAKOM's official premises. The documentation can only be submitted by electronic mail and by using the e-complaint system and other application solutions, as well as by mail to the address of HAKOM, Roberta Frangeša Mihanovića 9, 10110 Zagreb. In case of problems and queries, the users can still contact HAKOM through the "Ask Us" application on our website, social networks and by phone.

HAKOM would like to express special thanks to the end- users for their understanding and responsible behavior in this situation. All amendments to the instructions will be notified to the public in due time.

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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary.

For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)

Roberta Frangeša-Mihanovića 9 Street
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr

About Hakom

HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.