Objavljeno polugodišnje izvješće o korisničkim sporovima u 2022.
ZAGREB, 11. studenoga 2022. - Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM) na svojim je službenim stranicama objavila Izvješće o sporovima korisnika s operatorima elektroničkih komunikacija pred HAKOM-om za prvih šest mjeseci 2022. Izvješće, osim analize riješenih sporova pri HAKOM-u, sadrži i osvrt na prigovore i pritužbe (reklamacije) operatorima te preporuke za poboljšanja.
Pokretanje spora prema Zakonu o elektroničkim komunikacijama predstavlja treći stupanj rješavanja korisnikove žalbe, nakon što je korisnik prošao postupak prigovora i pritužbe (reklamacije) kod operatora. Iz izvješća je vidljivo kako korisnici iz godine u godinu pokreću sve manje sporova.
Izvješće s detaljnijim podacima dostupno je na poveznici.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.