The growing demand for parcel services continues into the third quarter of 2024.
ZAGREB, 16 December 2024 - The Croatian postal services market continued to experience growth in the number of parcel services during the third quarter of this year. During this period, a total of 11.4 million parcel services were completed representing an increase of 20.4% compared to the same period last year, and a 4.4% rise compared to the previous quarter.
The growth in parcel numbers also resulted in an increased market share for parcel services, which grew to 19%—an increase of 3.2 percentage points compared to the same period the previous year, marking the highest share to date. Meanwhile, there was a decline in the volume of letters and printed materials, aligning global trends in the postal sector.
The heightened demand for parcel services, driven by the growth of online shopping, is expected to continue in the upcoming period. Furthermore, the increase in parcel volumes had a positive impact on overall postal service revenues, which reached €93 million in the third quarter of 2024—a rise of nearly 22% compared to the same period last year.
An increase was also reported in cross-border services, which grew by 14% compared to the third quarter of 2023. These now account for 9.4% of total traffic, the highest share recorded in recent quarters.
The Croatian postal services market currently has 23 service providers, with HP-Hrvatska pošta d.d. maintaining its dominant position, holding nearly 54% of revenue and 82.6% of services delivered.
Market data for postal services in the third quarter is available on the official website of the Croatian Regulatory Authority for Network Industries (HAKOM) via the provided link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.