Educations of service users in the electronic communications and postal services markets
Zagreb, 28 April 2023 — HAKOM’s user protection experts held several workshops this week where service users received information about their rights when using electronic communications services, as well as postal services.
In cooperation with the Croatian Association for Consumer Protection of Bjelovar-Bilogora County from Garešnica, education for users of electronic communications services took place in the city of Bjelovar and the municipality of Berek. HAKOM’s experts also visited Vukovar-Srijem County at the invitation of the Glas Potrošača of Vukovar-Srijem County. Joint activities that should be carried out in cooperation with the mentioned association were discussed at the meetings in the premises of City Administration of Vinkovci and Vukovar as well as the County where there was reception by deputy mayors and deputy prefects. On this occasion, the Association was provided with 40,000 information leaflets on user’s rights, which will be distributed to citizens.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.