Public call application to the assignment of number 116 016
Zagreb, 7 June 2023 Croatian Regulatory Authority for Network Industries (HAKOM) has issued a public call for the assignment of number 116016 for the service of the call center for victims of violence against women (HAKOM: Helpline for Victims of Violence Against Women. 116016 allows victims of violence against women to seek help and support, to be informed about their rights and ways of exercising their rights, and to be addressed to relevant organisations.
That is to say, the assignment of a number which forms part of the numbering range 116 aimed at services of social importance, i.e. services with special social sensitivity (Harmonised European Short Number). This numbering range is part of the European regulation which aims to achieve the purpose of “the same number – the same service” throughout the European Union, i.e. to make services of social importance available through the same, easily recognizable telephone numbers in all EU countries. In this regard, five 116 XXX format numbers are reserved for certain services of social significance.
More information on 116 numbers can be found at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.