Public call for submitting the applications for allocation of 116006 number
Zagreb, 29 June 2023 The Croatian Regulatory Authority for Network Industries (HAKOM) has issued a public call for the allocation of 116006 aimed at Victims of Crime Helpline service. The 116006 telephone number enables victims of crime to receive emotional support, to be aware of their rights and ways of exercising these rights, and to refer them to relevant organisations. It shall, in particular, provide information on local police and judicial proceedings; options for compensation and insurance issues. It also provides support in finding other ways to help victims of crime.
That is to say, the allocation of a number which forms part of the numbering range 116 intended for services of social importance, i.e. services with special social sensitivity (Harmonised European Short Code). This numbering range is part of the European regulation which aims to achieve the purpose of “the same number – the same service” throughout the European Union, i.e. to make services of social importance available through the same, easily recognizable telephone numbers in all EU countries. In this regard, five 116 XXX format numbers are reserved for certain services of social significance.
More information on 116 numbers can be found at the following link.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.