Report on Users Disputes in the Electronic Communications before HAKOM for the first six months of 2020
The number of disputes is slightly decreasing and 748 disputes were resolved during the first six months of 2020.
ZAGREB, 30 November 2020 - On its official website, the Croatian Regulatory Authority for Network Industries (HAKOM) published the Report on User disputes in the electronic communications before HAKOM for the first six months of 2020. The report represents an analysis of solved requests for resolving disputes between the users of electronic communications and operators. Pursuant to the Electronic Communications Act, the initiation of a dispute represents the third stage of resolving of users’ complaints, after the user filed the complaint against the operator. The number of disputes is slightly decreasing and 748 disputes were resolved during the first six months of 2020.
For more detailed data report please contact the following link.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr/
Registration required.
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
- Roberta Frangeša-Mihanovića 9 Street
- 10110 Zagreb, Croatia
- Tel. + 385 (0) 1 700 70 07
- Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: www.hakom.hr
About Hakom
HAKOM - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary expertise in market regulation.